We want you to be fully satisfied with your Ghost theme purchase.
If you’re unhappy for any reason, you can request a full refund within 14 days of your purchase date. Requests made after 14 days aren’t eligible.
How to request a refund
Contact us with your order ID and the email used at checkout. We’ll review and process your request promptly.
After a refund
- Your license is cancelled, and you must uninstall the theme and delete all related files from your site.
- You must delete any stored copies of theme files from your computer, cloud drives and any portable drives. In short, you must cease to have a copy of the themes files with you in any storage form.
- You’ll lose access to downloads, updates, and support for the refunded product.
Notes
- Refunds are issued through our payment provider and timing depends on your bank/payment method.
- We reserve the right to decline requests in cases of abuse or fraud.
Before you purchase
Please review the feature list, compatibility notes, and any demos. If you’re unsure, contact us—we’re happy to clarify before you buy.
We encourage you to carefully review all available information and ensure the theme suits your needs before completing your purchase.
How to request support or a remedy
Contact us with:
- Order ID and checkout email
- A clear description of the issue and steps tried
- Any error messages or screenshots
- Your environment (CMS version, browser/OS, theme version)
We’ll acknowledge within 2 business days and aim to repair or replace promptly. If we cannot resolve a qualifying defect, we’ll offer a proportionate price reduction or a refund, as required by your local consumer law.
Chargebacks & disputes
Please contact us before filing a chargeback—most issues are technical and quickly fixable. If a chargeback is filed, we may revoke license keys and access for the disputed order while the investigation is ongoing. This does not affect your non-excludable consumer rights where applicable.
Records we keep
To comply with law and provide support, we store proof of consent (the exact consent text, date/time, IP/hash, order ID), delivery logs, and license/activation data. This helps confirm your entitlements and resolve issues. We handle personal data in line with our privacy practices (see the Privacy section on our website).
Subscriptions
If a product includes an ongoing subscription (updates, hosted features, or support plans), you can cancel the next term at any time before renewal. Access to subscription-only features ends when the term ends. Refunds for the elapsed billing period aren’t provided unless required by law.
